Select All Events in the Events to save section.Maximize Process Monitor and uncheck the option File -> Capture Events. Minimize Process Monitor and reproduce the issue. Before unpacking, make sure that the current user account has administrator privileges. Process Monitor is a Sysinternals program provided by Microsoft with the express purpose of monitoring the windows environment. The following guide outlines how to gather these logs:įirst: download and unpack procmon.exe. If the file is bigger than 20MBs, please create a new ticket via your Sophos Home Dashboard to send them to us, update the subject to include 'Logs for '].Under certain circumstances, Kaseya Support Technicians will require that you collect Process Monitor Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security.If the file is smaller than your 20MB's, attach the file to your latest email from Sophos Home support and email us the file.Compress and archive (zip) the PML file.ġ3. Ensure that you have selected All events and that you save the file in the native. The following dialogue will be displayed. Once you have recreated the issue or scenario, click the Capture icon to stop logging.ġ0. When you are ready to recreate the issue or scenario as detailed by Sophos Technical Support, click the Capture icon to begin logging.Ĩ. Click Filter and ensure that Enable Advanced Output is selected.ĩ. Clear all the events that Process Monitor recorded by clicking the Clear icon.ħ. Process Monitor will begin logging from the moment it starts running. Extract the contents of the ProcessMonitor.zip archive to your desktop.ĥ. Download Process Monitor from Microsoft TechNet:ģ.Log into Windows using an account with administrative privileges.How to use Process Monitor Gathering a normal Process Monitor log The tool monitors and displays in real-time all file system activity on a Microsoft Windows operating system. Process Monitor is useful for troubleshooting issues when we need to identify the files or registry keys an application is accessing.

Process Monitor is a free tool from Windows Sysinternals, which is part of the Microsoft TechNet website.

Microsoft procmon